How to Order:
Use the PayPal button on the webpage - secure paying system using credit card
FREQUENTLY ASKED QUESTIONS:(updated May 2010)
Wrought Iron:
Our products are hand made from brass, copper and steel.
Special Requests:
Please email us if you would like a specific design or size etc.
Colour
Please include the colour of your choice when ordering, using the form above.
Gift Certificates
If more than 1 item is ordered, a gift certificate will be issued to balance the overpayment in shipping
Payments:
PayPal control all our e-commerce. Items will only be made up after confirmation of payment. We will confirm receipt of your payment via your email address.
South African Orders:
Please email me. An invoice with my banking details and postage costs will be supplied.
Shipping and Handling
We usually post within 2 weeks. Should you require the item urgently, please email us separately and we will try to accommodate you. Parcels will be registered and insured, where possible.
As is the norm worldwide, we accept no responsibility for any failure or delay in the supply of goods or any damage or defect caused by any event or circumstance beyond our reasonable control (including but not limited to industrial disputes, transport failures or accidents, acts of terrorism) Should your item arrive damaged, please email us, then return it to us within 14 days for a refund. Should you not be happy with the item, email us and return it to us within 14 days for a refund - both refund options are provided the item is returned in the same state as it was posted.
Customs:
International customers will be responsible for any customs charges that may be incurred.
Completion time/s:
As products are hand-made, completion times may vary considerably. You will be advised of the time scale at the time you place your order. Usually, items are posted within 2 weeks of settlement of order.
Postal Registration
Registration is against loss of the item and, mostly, not for damage.
General
Our products are collector’s items and are not intended for children.
Confidentiality:
Louise Win Miniatures will not send any of your personal information to any third party
Change to Terms and Conditions:
We reserve the right to amend these terms and conditions without notice. Any changes will be to affect a better service to you, our customers.